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Individual Traveller

Jul 4, 2012   //   by admin   //   Individual Traveller  //  Comments Off on Individual Traveller

As an individual traveller there are various ways you can make the most of the services we offer:

  • Join an existing church group leaving from the UK
  • Join a sightseeing coach tour in Israel
  • Book your own holiday to Israel

 

Join an Existing Church Group leaving from the UK

This is for the individual traveller to join an existing church /organised homogeneous group. Please see a selection of our groups and should any of them look appealing we can then put you directly in touch with the tour leader so that you can discuss the tour and its contents with the spiritual leader. Simply call us on 0161 839 1111 and we will be more than happy to help.

For the majority of our groups we produce a small brochure, which we can send to you either in the post or electronically

 

Join a Sightseeing Coach Tour in Israel

Guided coach tours depart daily from Tel Aviv & Jerusalem. The duration ranges from day trips to visit a particular site or a complete circular tour, with a variety of durations ranging from 7 nights to 12 nights; plus a fabulous tour 10 night tour including Jordan. These sightseeing tours are secular and include all the major holy sites. Please see an example of our very popular Holy Land 7 night tour itinerary.

We can arrange your flights to join these tours please call us for prices on free phone 0161 839 1111.

 

Book Your Own Israel Holiday

We encourage you to use our book it yourself facility to organise a straightforward holiday to Israel. If you prefer to discuss this with one of our consultants please call 0800 0181 839. Live help online During office hours our experts are on hand to offer you help, assistance and answer any of your queries.

 

Live help online
Our experts are on hand during office hours to offer you help, assistance and answer any of your queries.

Links to Travel Sources

Oct 2, 2010   //   by admin   //   Individual Traveller  //  Comments Off on Links to Travel Sources

Terms and Conditions

Oct 1, 2010   //   by admin   //   Group Tours, Individual Traveller  //  Comments Off on Terms and Conditions

1. BOOKING FORM
Your contract is with Actionstride Ltd. a fully bonded member of ABTA and ATOL licence holder. It comes into force only when we have accepted a booking by the issue of a written confirmation or invoice. The person signing the booking form warrants that he has the authority of all other persons included in the holiday to make the booking on their behalf.

2. PAYMENT
A non-refundable deposit of £200 per person is payable at the time of booking. An invoice for the balance price of your holiday will be sent approximately 10 days after the booking form has been received and must be paid in full at least eight weeks -prior to departure For bookings made within eight weeks of departure full payment is due with the booking form. If for any reason the balance is not received by us by the due date we reserve the right to treat your booking as cancelled and levy the applicable cancellation charges.

3. ALTERATIONS
If having booked and paid the deposit for one holiday you wish to transfer to a different holiday, hotel, departure date or alter any detail on the booking form, we will do everything possible to meet your requirements. However, a fee to offset the additional administration involved of £25 per alteration will be charged plus any additional costs incurred. Alterations of departure date or holiday within six weeks of departure will incur the normal cancellation charges as set out in Section 4. If you are prevented from travelling, you may transfer your holiday to a third party without payment of cancellation charges. Notification must be no later than 21 days before departure and additional administration costs incurred will be charged.

4. CANCELLATION OF BOOKINGS
If you are forced to cancel your holidays, it is important to note that the cancellation of booking is accepted in writing and is not effective until received by us. In the event of a cancellation by either one or all named persons in the booking form, we will charge the following scale of cancellation charges.

Period Before Departure in Which Notification is ReceivedCancellation as a Percentage of Holiday Price to be Charged
7 days or less100%
7 - 14 days75%
15 - 20 days50.%
21 - 27 days30%
28 - 41 days20%
More than 42 DaysLoss of Deposit

 

If you are traveling on a low cost carrier that Actionstride Ltd has booked on your behalf – in case of cancellation you are liable for 100% cost of the said airline ticket regardless of when the booking was made.

5. ALTERATIONS TO YOUR HOLIDAY
(i) The arrangements for holidays in this brochure are made months in advance and changes are sometimes necessary, for example as a result of the unexpected closure of a hotel, the withdrawal of facilities or changes in flight times. We reserve the right to make changes or amendments to the holiday arrangements in our absolute discretion and will do our reasonable best to advise you before departure. If your accommodation has to be changed we will do our best to provide reasonable alternative accommodation.

(ii) There may be occasions when your booking may have to be cancelled, for example, where a material change or amendment to your arrangements is required, or if no other reasonable accommodation can be found, or through force majeure, and we reserve the right in our absolute discretion to cancel your holiday. In these circumstances you will be offered the choice of an alternative holiday of comparable standard, if available or a refund of any monies you have already paid. Sometimes, alterations are necessary such as changes to your U.K. airport, resort, time of departure or return by more than 12 hours and the offering of accommodation with a lower official classification. You are then entitled to compensation or a credit towards the cost of an alternative holiday as follows:

 

Period of Notification Given Prior to Departure Compensation per person
More than 8 weeks Nil
Within 8 weeks £10
within 6 weeks £20
within 6 weeks £35
within 2 weeks £50

 

6. FORCE MAJEURE
Your holiday will not be cancelled after the date your final invoice is due for payment except for circumstances beyond our control. These include weather conditions, fire, flood, strike, industrial dispute, war, hostilities, political unrest, riot, civil commotion, and other circumstances outside our control. Should cancellations be necessary, however, the choice of an alternative holiday of comparable standard will be offered if available or a prompt and full refund of all money paid. No compensation will be payable

7. IF YOU HAVE A COMPLAINT
Although we do our best to ensure that all arrangements made for your holiday are satisfactory occasionally problems arise. If you have a complaint please explain the problem to our representatives at the destination. They will do everything possible to help you there and then. If you feel the complaint has not been dealt with satisfactorily, please notify us in writing within 28 days of your return from your holiday. In the unlikely event of the complaint not being resolved to your satisfaction any disputes arising out of, or in connection with, this contract, which cannot be amicably settled, will be referred to arbitration under a special scheme, which, though devised by arrangement with ABTA, is administered quite independently by the Chartered Institute of Arbitrators. The scheme (details on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The scheme applies to claims for an amount greater than £1,500 per person/£7,500 per booking form, nor to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness

8. DELAYS
Occasionally delays or changes can occur to flight as a result of bad weather, strikes, air traffic control, etc. Neither the airlines nor we have control over such eventualities, but we will do everything to ensure your comfort and minimise any inconvenience caused. Flight information may be subject to alteration and, if known, will be advised to you at the time of booking, or as soon as possible thereafter

9. RESPONSIBILITIES AND LIABILITIES
i) ACTIONSTRIDE LTD will ensure that the holiday booked with us will be as described and services reach a reasonable standard. If we fail to provide any part, we will pay you appropriate compensation if this has affected enjoyment of your holiday. We accept responsibility for acts and/or omissions of our employees, agents, and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of twice the value of the original holiday cost.

ii) We accept responsibility for death, injury, or illness caused by the negligent acts and/or omissions of our employees or agents together with suppliers and subcontractors whilst acting within the scope of their employment in the provision of your holiday. We will accordingly pay to our clients such damages as might have been awarded in such circumstances under English Law.

iii) Travel is by scheduled airlines in economy class. In respect of carriage by air, sea and rail and the provision of accommodation our liability in all cases will be limited in the manner provided by international convention. When you travel with the carrier, the conditions of that carrier apply; some of which may limit liability. This brochure is the responsibility of the tour operator; it is not issued on behalf of, and does not commit the airlines whose services are used. In accordance with Air Navigation Orders, an infant must be under 2 years on date of return flight to qualify for infant status.

iv) Any claims arising shall be subject to English law and jurisdiction of the English courts.

v) The operation of overseas property, transport and other services is regulated and enforced by the local authorities of each country and are subject to the laws, regulations, standards and Codes of Practice of that country. Both the legal and safety requirements of many foreign countries are different to those applied in the U.K. and it is only the local standards of each country that foreign suppliers operate to. Local energy conservation measures, and unseasonable weather conditions, can result in disruption to the supply of electricity and particular facilities such is swimming pools may not always be available as described and may be curtailed or withdrawn altogether (often for hygiene or safety reasons)

10. PROBLEMS CAUSED BY MISADVENTURE
We shall offer every assistance to any client who through misadventure suffers illness, personal injury or death during the period of their holiday arising out of an activity not forming part of the holiday arrangement. This includes advice, guidance and initial financial assistance where appropriate up to the limit of £5000 per person.

11. PRICES
All prices are based on the current rate of exchange at the time of boooking. In the event of a currency fluctuation, we reserve the right to vary over our prices, though these charges will be kept to a minimum. No charges will be made less than 30 days prior to departure.

12. SURCHARGE POLICY
The price of your holiday is subject to surcharges on the following items: governmental action, currency, aircraft, fuel, overflying charges, airport charges and increases in scheduled airfares. Even in this case we will absorb an amount equivalent to 2% of the holiday price, which excludes insurance premiums, and any amendment charges. Only amounts in excess of this 2% will be charged but where a surcharge is payable there will be an administration charge of 50p together with an amount to cover agent’s commission. If this means paying more than 10% on the holiday price, you will be entitled to cancel the holiday with a full refund of all money paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the invoice.

13. YOUR FINANCIAL PROTECTION

Actionstride Ltd T/A ITS, ITS Pilgrimages, Israel Travel Service, or International Travel Service ATOL # 2893 state that;

“When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.”

“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”

 “If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”

Actionstride Ltd – t/a ITS, Israel Travel Service, ITS Pilgrimages, International Travel Service ATOL 2893

ATOL Protected and Registered Tour Operator

 

All the flights and flight-inclusive holidays on this website – as appropriate] are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate.

Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it.Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/ATOLCertificate is stated clearly on all publicity material (including websites and brochures).

 

‘ All telephone calls to and from the company are recorded for training purposes’

Book Your Own Flight

Oct 1, 2010   //   by admin   //   Individual Traveller  //  Comments Off on Book Your Own Flight

Click on any of our partner Flight Operators below and go ahead to book your own flight to anywhere in the world!

El Al Flights


Privacy Policy

Jan 1, 2001   //   by admin   //   Group Tours, Individual Traveller  //  Comments Off on Privacy Policy

This privacy policy sets out how Israel Travel Service uses and protects any information that you give Israel Travel Service when you use this website.


Israel Travel Service is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.


Israel Travel Service may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2012.


What we collect
We may collect the following information:

·         name and job title
·         contact information including email address
·         demographic information such as postcode, preferences and interests
·         other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

·         Internal record keeping.
·         We may use the information to improve our products and services.
·         We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
·         From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.


Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

·         whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
·         if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.


You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to ITS Travel, 429/430 Royal Exchange, Old Bank Street, Manchester, M2 7EP.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
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